By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

ORDER PROCESSING TIME: Typical order processing time is 2-3 business days during normal operations. However, there will be times (holidays, sales, promotions, etc.) that we do receive a large amount of orders in a very short amount of time & shipping times may need to be extended in order for us to fulfill all orders.  If that is the case you will receive notice that your order may be delayed past the scheduled shipping time.  We do strive to make sure that all orders go out on-time. 

MULTIPLE ORDERS: We do combine multiple orders and will refund excess charges. We will make sure our shipping charges and processing fees (typically up to 5%) are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.

ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded. 

CUSTOMER CONTACT INFORMATION: We may need to contact you about your order. If proper contact information is not provided, we are not responsible for any issues that may arise with your order. We reserve the right to cancel an order due to non-response and/or non-compliance.

MISSING PACKAGES: During COVID, we are waiving the signature confirmation. Be aware of your location. If you would like signature confirmation to be added to your order, please contact us immediately so that we can add this to your order. Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of The Skin Candy, LLC or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and The Skin Candy, LLC immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim.

FPO/APO: We are happy to ship packages to our service members and their families overseas as long as they provide a valid FPO/APO address.

INTERNATIONAL ORDERS - Because of the high rate of theft, damage to products & cost of shipping, we have made the decision to not offer international shipping on any orders at this time.  This includes any wholesale orders that are intended to ship outside of the U.S. 

MISSING PACKAGES:  Again, please note that The Skin Candy, LLC is not responsible for a package once it arrives at US Customs. We are not responsible for a package that has been shown delivered by the delivery company but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of The Skin Candy, LLC or the delivery company to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the delivery company, please contact the delivery company as they are best equipped to locate your package.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.

PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

ALLERGY WARNING: We use a variety of ingredients in our products. At some point, one ingredient may have been in contact with another ingredient. This would be similar to a warning that says "This product has been processed in a facility that also processes ______".  It is important that you are aware of ingredients/allergens that could affect you and know that we do use other ingredients/possible allergens in our facility. It is always possible that ingredients and finished products have come in contact. Please contact us if you have more questions.

GENERAL PRODUCT WARNINGS AND CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. The Skin Candy, LLC is not responsible for injuries or accidents.